Chilescapes.com (“Chilescapes.com/we/us/our”) is committed to protecting user privacy.
a. Providing the system and services that Chilescapes.com offers; and
b. The normal day-to-day operations of our business.
what personal information we may collect from you;
how we may use or share your information;
how we secure the personal information that we collect; and
how you may access the personal information that we hold about you.’
3. The information we may collect
3.1 In the course of business it is necessary for us to collect Personal Information. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business and transact with the individual. Without limitation, the type of information we may collect is:
a. Personal Information. We may collect personal details such as an individual’s name, location, date of birth, nationality, and other information defined as “Personal Information” in the Privacy Act that allows us to identify who the individual is;
b. Contact Information. We may collect information such as an individual’s email address, telephone, residential postal address and other information that allows us to contact the individual;
c. Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;
d. Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and
e. Information an individual sends us. We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities.
3.3 We may also collect non-Personal Information about an individual such as information regarding their computer, network and browser. This may include their IP address.
4. How we may use/share your information
4.1 Chilescapes.com may use your personal details in any of the following capacities:
Facilitating travel bookings (including but not limited to accommodation and packages);
When an individual registers or subscribes for a Chilescapes.com service, list, account, connection or other process whereby they enter Personal Information details in order to receive or access something, including a transaction;
retaining information for statistical purposes so that we may improve or better direct our products and service; and
storing information to save time when making future bookings.
Following a booking enquiry submission or signing up for our newsletter, Chilescapes.com will share special offers, travel deals and other useful information related to Chilescapes travel with you via email. These emails are designed to help you find Chilescapes travel opportunities that we believe suit the travel interests that you have shared with us. If at any time, you no longer wish to receive these email messages, you will have the opportunity to unsubscribe from any email we send.
4.2 Chilescapes.com may release your personal information in any of the following instances:
to booking partners and direct travel suppliers; and if required by law.
5. How we secure your personal information
5.1 We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
5.2 The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
5.3 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
5.4 If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
5.5 We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.
6. How you may access/control your personal information
6.1 You can ask whether we are keeping personal information about you by emailing Chilescapes.com whose contact details can be found at the foot of this policy. If we have retained information on file, you may request a copy of it. You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate or irrelevant. There is no charge for an individual to seek access to or apply to amend their personal information.
6.2 It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
6.3 An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.
6.4 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
7. Other important information
7.1 When an individual accesses us through the internet we may collect information using cookies (if relevant – an individual can adjust their browser’s setting to accept or reject cookies)